AI phone receptionist
The phone rings. Who picks up?
An AI assistant that answers every call, speaks naturally and takes action in your tools.
It picks up, understands what your customer wants and takes care of it: an appointment, an order status, a request logged. Or it hands over to the right person. Set up and monitored by the AIR.TEK team, on subscription.
It answers right away, day or night. As always, it introduces itself as an AI.
What’s at stake
Every missed call is business that goes elsewhere.
On a job site, at an appointment, in the evening or over the weekend: a caller who reaches voicemail calls the next name on the list.
A caller who reaches voicemail rarely calls back: they call a competitor.
What we changeAn assistant that picks up every call, 24/7, even when several customers call at the same time.
On a break, on vacation or already on a call: when they don’t pick up, no one does.
What we changeCalls keep getting answered: the assistant responds, takes a message or passes the call to the right person.
Opening hours, order status, availability, appointments: your teams answer the phone instead of working.
What we changeIt answers and takes action in your tools: appointment added to the calendar, order looked up, request logged.
A garbled voicemail, a number taken down wrong: you have to call back to understand.
What we changeAfter every call, a clear email summary: who, why, how urgent, and verified contact details.
What it can do
A natural voice that takes action in your tools.
It speaks the way people do on the phone: short sentences, one question at a time. And it handles being interrupted, without stopping at every “yes” or “okay.”
Natural, warm French voices, chosen with you. Your names, your products and your industry terms pronounced correctly. As an option, a custom brand voice, with the person’s written consent.
Several calls handled at once: your customers no longer get a busy signal. It picks up immediately, in the evening, on weekends and on public holidays.
Appointments booked in your calendar, order tracking, availability and stock, customer record and request created in your CRM. A known customer is greeted by name.
You keep your number: simple call forwarding is all it takes. It can answer only outside business hours, or when no one has picked up after a few rings, and it transfers to the right person.
The caller simply says what they want. Quote, emergency, after-sales service, complaint: every request is qualified and goes to the right place, with different rules per number or per department.
A clear summary by email or in your app: who, why, what to do, how urgent, verified contact details. And, depending on the plan, statistics: reasons for calling, peak hours.
Examples
In your line of business.
Appointment booking, emergency repair calls, quote requests at night and on weekends.
Tasting reservations, opening hours, order tracking.
Product availability, delivery status, order taking.
Reception, appointment booking, call screening and transfer to the right contact.
Fault description, ticket creation, scheduled callback.
Opening hours, registrations, answers to members’ questions.
The plans
Five plans, based on your simultaneous calls.
A monthly subscription with conversation minutes included, and setup by the team. The quote follows the discovery call: it depends on your call volumes.
| Solo1 call | Pro5 calls | Business10 calls | Enterprise20 calls | Key account50 calls | |
|---|---|---|---|---|---|
| Calls handled at the same time | 1 | 5 | 10 | 20 | 50 |
| Conversation minutes included per month | 250 | 1,000 | 2,500 | 5,000 | 12,000 |
| Numbers included | 1 | 2 | 5 | 10 | Custom |
| Requests qualified by reason for calling | Standard greeting | Included | Included | Included | Included |
| European languages | French, English | Included | Included | Included | Included |
| Routing to several departments | No | No | Included | Included | Included |
| Statistics and a monthly review with you | No | No | Included | Included | Included |
In every plan
- Natural voice of your choice and AI disclosure, as the AI Act requires
- You keep your number, with simple call forwarding
- Business-hours and overflow rules: it answers outside business hours or when no one picks up
- Transfer to a human
- Message taking and an email summary of every call
- French and English
- Ongoing script improvement, maintenance and monitoring
Optional
- Additional number, for a branch or a department
- Custom brand voice, with the person’s written consent
- “Talk to our assistant” button on your website
- Audio recording of calls, kept for 12 months, callers informed
- Integration with your tools: calendar, CRM, orders, stock
- Outbound calls: appointment reminders, follow-ups, surveys
12-month renewable commitment · change plans at any time · minutes do not roll over from one month to the next · calls limited to 15 minutes · unwanted calls filtered out.
Where it runs
Hosted in Paris, or on your premises.
By default, the telephony and the assistant run on our servers in Paris, with specialized services for speech recognition and speech synthesis. If your calls must not leave the company, everything can run on your premises.
AIR.TEK Sovereign
Call processing stays on your premises.
On your SABER server, with no outside service.
On your server, and trained on your data if you wish.
Generated on your server, on your premises.
Our rules
Transparent, and under your control.
From the start of the call, as the AI Act requires. It never pretends to be a person.
The script, the tone, the limits, what it can and cannot do: everything is set with you, and evolves over time.
If you choose call recording, your callers are informed, in compliance with the GDPR.
Questions
Your questions, answered.
Do I need to change my number?
No. Simple call forwarding is all it takes. You choose when the assistant answers: all the time, outside business hours, or when no one has picked up after a few rings.
Does the assistant introduce itself as an AI?
Yes, always, from the start of the call, as the AI Act requires. It never pretends to be a person.
Can it transfer the call to someone?
Yes. It transfers the call to the right person or department when needed, following the rules set with you, and takes a message if no one is available.
Where are calls processed?
By default, the telephony and the assistant run on our servers in Paris. Speech recognition and speech synthesis are handled by specialized services, some of which process data outside the European Union, under the GDPR. So that nothing leaves the company, AIR.TEK Sovereign runs everything on a SABER server on your premises.
How much does it cost?
A monthly subscription, based on the number of calls handled at the same time, with conversation minutes included, plus setup by the team. The quote follows the 30-minute discovery call, based on your call volumes.
Can it take action in our software?
Yes. Calendar, CRM, orders, stock: each connection to your tools is built for you, as a module of the AIR.TEK subscription.