SABER · Maintenance and service
Your server, continuously monitored.
Every SABER comes with a maintenance and service contract. Two plans, depending on the server’s role in your business.
The same team installs your server, monitors it, updates it and works on it at your site. You have nothing to manage, and your data doesn’t leave the company.
Included
In every plan.
Temperatures, GPUs, disks, services, API: only technical measurements are sent out, never your data. Enabled with your consent.
Every month, and critical patches as soon as they are released, at times agreed with you.
We report failures to the manufacturers, arrange the replacement of parts and install them.
When remote diagnosis is not enough, the team comes to you, within your plan’s timeframes.
Only through an encrypted channel, with your consent, and every access is recorded.
Configuration and models backed up before every major update, so you can roll back.
The plans
Essentiel or Premium.
Both plans cover the server and its AI platform. They differ in support hours, intervention times, parts and how the models are kept up to date.
Essentiel
For a server used during business hours, monitored remotely and serviced once a year.
Premium
For a critical server: support six days a week, next-day intervention, models always up to date.
SABER 1 to 4
For SABER servers with one to four GPUs.
The price depends on the number of GPUs in the server.
| What the contract includes | Essentiel | Premium |
|---|---|---|
| 24/7 online monitoring | Included | Included |
| Support hours | Business days, 9 a.m. to 6 p.m. | Monday to Saturday, 8 a.m. to 8 p.m. |
| Response to a blocking incident | Within 4 business hours | Within 2 hours |
| Response to a minor incident | Within 2 business days | Next business day |
| On-site intervention, if needed | Within 2 business days | Next business day |
| Security and software updates | Monthly | Monthly |
| Out-of-warranty parts, excluding GPUs | Billed | Included |
| Version upgrade of the starter model | Quoted separately | Once a year |
| Online API relay | Optional | Included |
| Status and capacity report | Annual | Quarterly |
| Monthly price excl. VAT | ||
| SABER 1 · 1 GPU | €250 / month | €450 / month |
| SABER 2 · 2 GPU | €300 / month | €540 / month |
| SABER 3 · 3 GPU | €350 / month | €630 / month |
| SABER 4 · 4 GPU | €400 / month | €720 / month |
Optional API relay on SABER 1 to 4: €50 excl. VAT per month. It makes your server’s API reachable from outside, at api.your-company.g-tek.fr, with encrypted traffic and one key per application.
SABER 8 and B300
For the large servers.
A contract specific to these servers, with a dedicated contact in Premium, preventive on-site visits and new open models tested and deployed within 30 days.
| What the contract includes | Essentiel | Premium |
|---|---|---|
| Monitoring and support | ||
| 24/7 online monitoring | Included | Included |
| Support hours | Business days, 9 a.m. to 6 p.m. | Monday to Saturday, 8 a.m. to 8 p.m. |
| Response to a blocking incident | Within 4 business hours | Within 2 hours |
| Response to a minor incident | Within 2 business days | Next business day |
| On-site intervention, if needed | Within 2 business days | Next business day |
| Dedicated technical contact | No | Yes |
| Hardware | ||
| Manufacturer warranty management | Included | Included |
| Out-of-warranty parts, excluding GPUs | Billed | Included |
| Preventive maintenance visit on site | 1 per year | 2 per year |
| NVLink and InfiniBand GPU network (SABER B300) | Quoted separately | Included |
| Software and models | ||
| System security updates | Monthly | Monthly |
| Platform and Open WebUI updates | Quarterly | Monthly |
| New open models (GLM, DeepSeek, Qwen…) | On request, quoted separately | Tested and deployed within 30 days |
| Performance optimization | No | Every quarter |
| Online API relay | Optional | Included |
| Configuration and model backups | Included | Included |
| Follow-up | ||
| Status and capacity report | Annual | Quarterly |
| Review meeting with the team | Annual | Quarterly |
| SABER 8, monthly price excl. VAT | €1,900 / month | €2,900 / month |
| SABER B300, monthly price excl. VAT | €4,500 / month | €6,900 / month |
SABER 8: eight RTX PRO 6000 Blackwell GPUs → SABER B300: NVIDIA HGX B300 platform →
Terms
Simple, with no surprises.
- Minimum commitment of 12 months, or the length of the lease.
- Price revised every January 1 according to the Syntec index (the French IT-services price index).
- On-site intervention within 100 km of Thuir; beyond that, travel is quoted separately.
- Upgrade to Premium at any time; return to Essentiel at the annual renewal date.
Not included
- Delivery and initial deployment, quoted separately.
- Your use cases, on a per-module subscription.
- Replacement of GPUs not covered by the manufacturer’s warranty.
- Damage caused by the environment (power surge, non-compliant premises).
Questions
Your questions, answered.
Is the maintenance contract mandatory?
Yes: every SABER comes with its maintenance and service contract, for at least 12 months, or for the full length of the lease.
What does online monitoring send?
Only technical measurements: temperatures, GPU and disk health, services, API availability. Never your documents, your queries or the models’ answers. It is enabled with your consent and you can turn it off.
Does the team have access to my data?
No. Remote access goes through an encrypted channel, with your consent, and every access is logged. If an intervention exceptionally required seeing data, it would be with your written authorization.
Are the GPUs covered?
During the manufacturer’s warranty, yes: we handle the claim and the replacement. Out of warranty, their replacement is not included, even in Premium; it is quoted separately.
What if my server is far from Thuir?
On-site interventions are included within a 100 km radius of Thuir. Beyond that, travel is quoted separately; monitoring, support and remote maintenance stay the same.